Tripeazo Terms and Conditions

Tripeazo.com is owned and operated by Travelobuddy Limited, a private travel agency registered in the United Kingdom (Company No. 14570858) with its registered office at 50 Salisbury Road, Hounslow, England, TW4 6JQ. Tripeazo acts as an independent agent for travel suppliers and is not affiliated with, sponsored by, or endorsed by any airline, hotel, or government entity. By using this website, you agree to these Terms and Conditions, which are governed by the laws of the United Kingdom and incorporate applicable US Department of Transportation (DOT) consumer protections for travel involving the United States.

Scope of Terms

These Terms of Use are entered into by and between you and Tripeazo.com (a trading name of Travelobuddy Limited, registered in the United Kingdom). The following terms and conditions govern your access to and use of Tripeazo.com, including any content, functionality, and services offered. Tripeazo.com is an independent travel agency; we are not an airline, hotel, or government entity. The Website is provided solely to assist you in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations, or otherwise transacting business with third-party travel suppliers, and for no other purpose."

Acceptance of Terms

Please read these Terms of Use carefully before using the Website. By accessing or using the Website, or by clicking to accept or agree to the Terms of Use when this option is presented, you acknowledge and agree to be bound by these Terms of Use and our Privacy Policy, found at https://www.tripeazo.com/, which is incorporated herein by reference. Our Privacy Policy is maintained in accordance with the UK GDPR and applicable U.S. State privacy laws. If you do not agree to these Terms of Use or the Privacy Policy, you must not access or use the Website.

Eligibility

This Website is offered and available to users who are 18 years of age or older. By using this Website, you represent and warrant that you meet all eligibility requirements and possess the legal authority to enter into a binding agreement. If you are making a booking on behalf of a minor, you represent that you are the parent or legal guardian or have obtained express permission from the minor’s legal representative. If you do not meet these requirements, you must not access or use the Website.

User Representation

By using the Website, you represent and warrant that:

• You are at least 18 years of age and possess the legal authority to create a binding legal obligation.
• All information you provide on the Website is true, accurate, current, and complete.
• You are the authorized holder of the credit or debit card used for any transaction, or you have express authorization from the cardholder to perform the transaction.
• Your use of the Website is solely for making or managing legitimate travel reservations for yourself or on behalf of others for whom you are legally authorized to act.
• Tripeazo reserves the right to request additional documentation (such as government-issued ID or cardholder authorization) for any reservation requiring further validation. Failure to provide requested documentation within the specified timeframe may result in the immediate cancellation of the reservation without liability to Tripeazo.

Updates to These Terms

We reserve the right to revise and update these Terms of Use at our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms of Use signifies your acceptance and agreement to the changes. You are expected to check this page periodically so you are aware of any changes, as they are legally binding on you.

Website Access and Account Security

We reserve the right to withdraw or amend this Website, and any service or material we provide, in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.

As a user, you are responsible for:

• Making all arrangements necessary for you to have access to the Website (including secure internet connection and compatible hardware).
• Ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.

To access the Website or the services it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide is correct, current, and complete. You agree that all information you provide to register with this Website or otherwise, including but not limited to through the use of any interactive features, is governed by our Privacy Policy (available at https://www.tripeazo.com/), which is maintained in accordance with UK GDPR and applicable U.S. State privacy laws.

If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential and must not disclose it to any other person or entity. You acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. We have the right to disable any username, password, or other identifier at any time if, in our opinion, you have violated any provision of these Terms of Use.

Intellectual Property Rights

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Tripeazo, its licensors, or other providers of such material and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
• You may store files that are automatically cached by your Web browser for display enhancement purposes.
• You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
• If we provide social media features with certain content, you may take such actions as are enabled by such features.

You must not:

• Modify copies of any materials from this site.
• Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
• Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.

Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms and may violate copyright, trademark, and other laws. If you wish to make any use of material on the Website other than that set out in this section, please address your request to: info@tripeazo.com.

Trademarks

The Tripeazo name, the Tripeazo logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Travelobuddy Limited or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

Prohibited Activities

Authorized Use : You agree to use the Website solely for legitimate travel inquiries and reservations. We reserve the right to restrict or terminate your access to the Website or any of our services, at our sole discretion and without prior notice, if we determine that your use violates these Terms, infringes on the rights of others, or interferes with the site's operation. Users found engaging in fraudulent activities may be reported to the appropriate authorities in the UK and the United States.

Specific Restrictions : By using this Website, you agree not to:

• Violate any applicable federal, state, local, or international laws, including but not limited to US and UK data protection regulations and software export laws.
• Exploit, harm, or attempt to exploit or harm minors in any way, including exposing them to inappropriate content or asking for personally identifiable information.
• Transmit any advertising or promotional material without our prior written consent, including "spam," "junk mail," or any other similar solicitation in violation of the US CAN-SPAM Act.
• Impersonate or attempt to impersonate Tripeazo, a Tripeazo employee, another user, or any other person or entity (including the use of deceptive email addresses or screen names).
• Engage in "speculative" or fraudulent bookings. We reserve the right to cancel, without a refund, any reservation that we reasonably suspect is being held for resale, or is made under false pretenses.
• Use the Website to compete with Tripeazo or to harvest information for commercial purposes that would be detrimental to our third-party travel suppliers.

Technical Interference and Data Security

You further agree not to:

• Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Website, including their ability to engage in real-time booking activities.
• Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring, scraping, or copying any of the material on the Website without our express written permission.
• Use any manual process to monitor or copy our proprietary content, airline pricing data, or travel itineraries for any unauthorized purpose.
• Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
• Bypass, circumvent, or attempt to bypass any measures we may use to prevent or restrict access to the Website (such as IP blocking).

Your Contributions

Interactive Services : Our website may offer interactive features—such as customer reviews, forums, and user profiles—that allow you to post or submit content (“User Contributions”). To maintain a safe and transparent environment for all travelers, all contributions must comply with our Content Standards.

License and Ownership : You retain ownership of your content. However, by posting on Tripeazo.com, you grant us, our affiliates, and our travel partners a non-exclusive, royalty-free, and worldwide license to use, reproduce, modify, and display your content in connection with our services. You represent that you own or control all rights to your contributions and that they do not violate any third-party intellectual property rights.

Responsibility and Moderation

We may:

• User Accountability: You are solely responsible for the legality, accuracy, and appropriateness of any content you submit.
• No Endorsement: User Contributions reflect the views of the individual author and do not necessarily represent the views of Tripeazo. We are not liable for any content posted by you or any third party.
• No Endorsement: User Contributions reflect the views of the individual author and do not necessarily represent the views of Tripeazo. We are not liable for any content posted by you or any third party.

Reporting Inappropriate Content

If you encounter content that you believe violates these terms or your intellectual property rights, please notify us immediately at info@tripeazo.com. We are committed to maintaining the integrity of our community and will review all reported issues promptly.

Information Accuracy & Updates

General Guidance: Content on Tripeazo.com is for informational purposes. While we strive for accuracy, travel details (prices, schedules, etc.) are dynamic and subject to change. Use of this information is at your own risk.

Third-Party Content: We are not responsible for the accuracy of content provided by third parties, such as user reviews or blogger opinions.

Website Updates: We reserve the right to update content at any time. We are not liable for outdated information; always verify booking details with the travel provider (airline/hotel) before departure.

Privacy & Communications

Information Privacy: Data collection is governed by our Privacy Policy. By using this site, you consent to our data practices.

Contact Permissions (TCPA & GDPR Compliant):

• Transactional: By booking, you authorize Tripeazo and its partners to contact you (email/SMS/phone) regarding your reservation, regardless of "Do Not Call" status.
• Marketing: You will only receive promotional messages if you have opted-in. You may opt-out at any time via the "Unsubscribe" link in our emails.
• Call Recording: We may record customer service calls for quality and training purposes with your consent.

User Accuracy: Providing false information (names, emails, or phone numbers) is strictly prohibited and may lead to immediate booking cancellation without refund. You agree to indemnify Tripeazo for costs resulting from the provision of misleading data.

UK & European Privacy Rights (UK GDPR)

Since Tripeazo is based in the UK, you have the following privacy rights:

• Right to Access/Portability: You can request a copy of your data.
• Right to Erasure: You can request that we delete your personal data (subject to legal/tax record requirements).
• Right to Withdraw Consent: You can opt out of marketing at any time. To exercise these rights, email info@tripeazo.com.

California Privacy Rights (CCPA/CPRA)

If you are a resident of California, this section applies to you. Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), you have specific rights regarding your personal information.

1. Notice at Collection

We collect the following categories of personal information:

• Identifiers: Name, email, IP address, and passport number.
• Commercial Information: Records of flights and hotels booked or considered.
• Internet Activity: Browsing history and interactions with our ads.
• Geolocation Data: Precise location if enabled on your device.
• Sensitive Personal Information: Passport numbers and precise location (processed only to fulfil travel bookings).

2. Your Right to Opt-Out of "Sharing"

Under California law, we do not "sell" your personal information for money. However, we do "share" your information with third parties like Google for cross-context behavioural advertising.

3. Your Additional Rights

• Right to Know & Access: Request a list of data collected since January 1, 2022.
• Right to Delete: Request data deletion, subject to legal/tax exceptions.
• Right to Correct: Ask us to fix inaccurate personal information.
• Right to Limit Sensitive Data: Limit our use of sensitive data (like your passport) to only what is necessary for services.

4. Exercising Your Rights

To submit a request, please email info@tripeazo.com. with the subject line "California Privacy Request" or call us.

Content Accuracy & Updates

1. General Information Content on Tripeazo.com is provided for general guidance only. While we aim for accuracy, we do not guarantee that information (such as flight times or travel requirements) is complete or error-free. Your reliance on website content is strictly at your own risk.

2. Third-Party Content Our site may feature content from bloggers, users, or external providers. These views belong solely to the authors and do not constitute an endorsement by Tripeazo. We are not responsible for the accuracy of third-party statements.

3. Website Updates Travel pricing and availability are highly dynamic. We update our content periodically, but some information may be outdated at the time of viewing. We are under no obligation to update historical content; users should verify live details during the booking process.

4. Privacy & Data Use All personal information collected on this Website is governed by our Privacy Policy. By using this Site, you consent to our data handling practices as outlined therein.

Data Usage & Communications

1. Privacy & Consent All data collected on this site is governed by our Privacy Policy. By using Tripeazo.com, you consent to our data practices.

2. Contact Permissions To facilitate bookings, you authorize Tripeazo and its travel partners to contact you via email, phone, or SMS.

• Booking Updates: You may receive essential transactional alerts regardless of "Do Not Call" registry status.
• Marketing: Promotional messages are sent only if you opt-in. You can opt-out anytime via the "Unsubscribe" link in our emails.
• Automated Media: We use automated or pre-recorded messages only for account-critical updates or with your express consent.

3. Information Integrity

• Accuracy: You must provide truthful information and have permission to share details for others on your booking. Notify us immediately if your contact details change.
• Fraud Prevention: Providing false information is strictly prohibited. Misuse may result in immediate booking cancellation without refund and liability for any resulting damages or legal costs.

4. Call Recording We may record customer service calls for quality and training purposes, subject to prior notification and applicable laws.

Purchases, Links, and Relationships

1. Purchases & Terms of Sale All transactions on Tripeazo.com are governed by our Terms of Sale and the specific rules of the travel provider (airline, hotel, etc.). Please review all carrier-specific fare rules and cancellation policies before completing your purchase.

2. Linking & Social Features You may link to our homepage legally and fairly, provided it does not suggest unauthorized endorsement.

• Allowed: Using our provided social media tools to share or email content.
• Prohibited: You may not "frame" our site, "deep link" to internal pages, or link from websites you do not own.
• Standards: Linking sites must meet our Content Standards. We reserve the right to revoke linking permissions at any time.

3. Third-Party Resources Our Website contains links to external sites and advertisements. Tripeazo has no control over, and assumes no liability for, third-party content, privacy policies, or practices. Accessing external links is at your own risk.

4. No Agency Relationship Tripeazo acts solely as an intermediary to facilitate travel bookings. Our role is to provide a platform for finding and reserving travel options; we do not act as your legal agent, fiduciary, or representative in any capacity.

Looking for Others & Disclaimers

1. Booking for Third Parties If you book on behalf of others, you are responsible for:

• Accuracy: Ensuring all passenger info and billing details match the cardholder's financial records.
• Communication: Informing all travelers of these Terms of Use and the travel provider's specific rules.
• Financial Liability: You are responsible for all charges and agree to indemnify Tripeazo for any claims or losses arising from the third party's failure to comply with these terms. Refunds are not guaranteed and are subject to airline/supplier policies.

2. Disclaimer of Warranties The Website and its services are provided on an "as is" and "as available" basis without any warranties of any kind.

• Digital Security: We do not guarantee that files downloaded from the internet or our Website are free of viruses or malicious code. You are responsible for maintaining your own antivirus protection and data backups.
• Website Reliability: We do not warrant that the Website will be uninterrupted, error-free, or that defects will be corrected.
• Service Scope: Tripeazo disclaims all warranties, including merchantability and fitness for a particular purpose. We are not liable for technical issues such as server errors, failed internet connections, or interrupted ticket processing.

Liability & Indemnification

1. Limitation of Liability To the maximum extent permitted by law, Tripeazo and its "Covered Parties" (affiliates, partners, and employees) shall not be liable for any direct, indirect, or consequential damages resulting from:

• Site Usage: Errors, interruptions, or unauthorized access to our Website.
• Technical Issues: Data loss, business interruptions, or damage caused by viruses.
• Booking Transactions: Delays or problems accessing services, regardless of the legal basis.

2. Independent Travel Providers Tripeazo acts as an intermediary only. All travel suppliers (airlines, hotels, car rentals) are independent contractors, not agents of Tripeazo. We are not responsible for:

• Injuries, property damage, or financial loss caused by supplier negligence or insolvency.
• Delays, cancellations, or rerouting due to weather, strikes, or government actions.
• Any supplier's failure to comply with laws or fulfill their service obligations.

3. Liability Protection (Indemnity) You agree to indemnify and hold Tripeazo and its partners harmless from any claims, damages, or legal fees arising from:

• Your violation of these Terms or misuse of the Website.
• Chargebacks or Debit Memos: You are responsible for any chargebacks resulting from service issues or unauthorized card use by persons with access to your information.

Legal Governance & Booking Rules

1. Governing Law & Jurisdiction These Terms are governed by the laws of England and Wales. By using this Website, you agree that any legal disputes or claims shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

2. Resolving Disputes Your satisfaction is our priority. If you have a concern regarding our services or Privacy Policy, please contact us at info@tripeazo.com.

3. Travel Provider Rules & Compliance Tripeazo facilitates bookings with third-party providers (airlines, hotels, car rentals). By booking, you agree to abide by the Terms and Conditions of the specific Travel Provider.

• Violation Consequences: Failure to follow provider rules (e.g., late payments, missed check-ins) may result in cancelled bookings, denial of service, and forfeiture of funds paid.
• Costs: You are responsible for any costs, fees, or taxes incurred by Tripeazo due to your violation of provider policies.

4. Financial Responsibility You are solely responsible for all taxes, surcharges, and fees associated with your use of the Website and any travel services purchased.

Service Responsibilities & Travel Requirements

1. Limitation of Liability for Providers Tripeazo acts solely as a booking facilitator. We are not responsible for the actions, errors, or financial failures (including bankruptcy or service cessation) of any travel provider.

• Recourse: If a provider fails to deliver a service, your legal recourse is exclusively with that provider.
• Scope: This limitation applies even if Tripeazo was informed of the possibility of provider issues.

2. Accessibility Needs We do not have detailed information regarding specific accessibility features for all bookings. If you have a disability or specific accessibility requirements, you must contact the travel provider directly prior to booking to ensure the services meet your needs.

3. International Travel & Documentation International travel requires strict compliance with entry laws. It is your sole responsibility to obtain all necessary documents, including valid passports and visas. For US Travelers: Tripeazo acts as a travel intermediary facilitating bookings for US-based consumers. All transactions are processed in USD unless otherwise selected. We comply with US Department of Transportation (DOT) and FAA safety disclosure requirements.

• Risk Disclosure: Travel to certain destinations carries higher risks. We strongly recommend reviewing government travel advisories before booking.
• Official Resources:
• o US Travelers: travel.state.gov (US Department of State)
• o UK Travelers: gov.uk/foreign-travel-advice
• o Health Info: cdc.gov/travel or nhs.uk/healthcare-abroad

Payments, Currency & Security

1. Currency & Exchange Rates

• Checkout Price: You will be charged the exact amount shown at checkout in the selected currency.
• Fluctuations: If paying with a non-local card, your bank’s exchange rate at the time of processing may cause slight variations on your statement. Tripeazo is not responsible for these fluctuations or any international transaction fees charged by your bank.
• Refunds: All refunds are processed in the original currency charged.
• Transactions are processed in USD for US customers. As Tripeazo is a UK-based entity, some financial institutions may apply a cross-border or international transaction fee. These fees are not charged by Tripeazo and are the responsibility of the cardholder.

2. Payment Methods & Processing

• Accepted Cards: We accept Visa, MasterCard, and American Express issued in the UK, US, and other authorized regions.
• Multiple Charges: Your statement may show multiple entries (e.g., separate charges for airfare and service fees) that total the checkout price.
• Price Changes: If a fare changes before your payment is finalized, we will notify you. You may then choose to proceed at the new rate or cancel without charge.

3. Verification & Confirmation

• Security Checks: To prevent fraud, high-risk transactions may be held for verification. We may contact you or your bank to confirm the payment’s validity.
• Booking Confirmation: Hotel and car rental bookings are only guaranteed once you receive a final confirmation email. Some providers may require pre-payment or a deposit.

4. Data Protection By booking, you authorize Tripeazo and its secure processors to use your card details for ticket issuance and refunds. Your information is handled under strict Data Protection laws and PCI-compliant security standards.

Offers and Discounts

1. Promo Code Usage Promo codes are applicable solely toward Tripeazo service fees for flight bookings and cannot be applied to the base airfare, taxes, or airline surcharges.

• Redemption: Codes must be entered at checkout or mentioned to an agent during phone bookings.
• Limitations: One code per customer; cannot be combined with other offers. Codes are non- transferable and have no cash value.
• Value: The discount is limited to the total service fee amount or the value of the promo code, whichever is lower.

2. Technical Errors & Validity

• Verification: If a promo code is invalid or fails due to technical issues, you may choose to proceed at the regular price or cancel the transaction before completion.
• Finality: Discounts cannot be applied retroactively once a booking is confirmed. The final price shown at checkout is the binding amount.

3. Rights & Cancellations Tripeazo reserves the right to modify or withdraw promo codes at any time without notice. We reserve the right to cancel any booking where a promo code was applied erroneously or through fraudulent means.

Airline Booking Terms

Rules, Changes, and Pricing Airline tickets are subject to the airline’s conditions of carriage, including cancellation policies and terms of use. The contract is between you and the airline, which may adjust flight times or cancel flights at its discretion, potentially affecting our agreements. We strive to provide accurate prices and information, sourced from airlines. If a service is listed with incorrect pricing or details due to errors, we or the airline may refuse or cancel requests before payment. If charged and then cancelled for this reason, we’ll refund the amount.

Frequent Traveler Points Frequent flyer awards, upgrades, or discounts may not apply to our airline services.

Code Share Some airlines use “code share” agreements, where a partner airline operates the flight. Check-in is usually with the operating carrier, but verify with your ticketing airline.

Hazardous Materials Policy

1. Prohibited Items By law, you are prohibited from carrying hazardous materials in your luggage or on your person. This includes, but is not limited to:

• Explosives, flammable liquids, and corrosives.
• Compressed gases and radioactive materials.
• Penalties: Violations can result in severe fines or imprisonment.

2. Exceptions Limited exceptions apply for small quantities of medicinal or toiletry articles, and certain smoking materials.

3. Official Safety Resources It is your responsibility to review the current safety guidelines for your flight:

• For US Flights (FAA/TSA): FAA PackSafe Guide
• For UK Flights (CAA): CAA Baggage Guide

Airline Policies & Fee Structures

1. Prohibited Ticketing Practices Airlines strictly prohibit practices such as "hidden-city," "point-beyond," or "back-to-back" ticketing. Airlines may cancel tickets, deny boarding, or invalidate frequent flyer points.

• Liability: Tripeazo does not guarantee the validity of such tickets. You are liable for any fare differences or claims sought by the airline due to these practices.

2. Flight Segment Usage Coupons must be used in the sequential order shown on the itinerary. Failure to use a segment (a "no- show") typically results in the automatic cancellation of all remaining segments by the airline.

3. Taxes, Fees, and Itinerary Changes

• Inclusions: Fares include government taxes and airline fees itemized at checkout.
• Adjustments: You are responsible for any retroactive tax increases or international entry/exit fees.
• Changes: Itinerary changes are subject to airline availability, fare differences, airline change fees, and Tripeazo processing fees.

4. Cancellation & Refund Policy

• Standard Policy: All bookings and Tripeazo service fees are non-refundable unless otherwise specified.
• 24-Hour Rule: Cancellations within 24 hours of booking may be possible (subject to airline rules and a Tripeazo fee) by contacting our 24/7 support team.
• No-Shows: Tickets are forfeited if you do not cancel at least 4 hours before departure.
• Restrictions: Name changes are not permitted. Low-cost carrier tickets, hotels, and car rentals are generally non-refundable.
• In compliance with US Department of Transportation (DOT) regulations, for flights departing from or arriving at a US airport, customers may cancel a booking within 24 hours of purchase for a full refund, provided the booking was made at least one week prior to the flight’s departure. Tripeazo service fees may still apply.
• US 24-Hour Refund Policy: For itineraries involving at least one segment departing from or arriving at a US airport, you may cancel your booking within 24 hours of purchase for a full refund of the airline fare, provided the booking was made at least seven (7) days prior to the flight’s scheduled departure. Please note that Tripeazo’s initial service fees are non-refundable, and a post-ticketing processing fee may apply.

Here are the details of the cancellation, changes, and the refund processing charges:

Applies To	For		Amount per Ticket
Agent Assisted Cancellation	Cancellation requested within 24 hours of booking		Per-passenger, per-ticket fees:
			Domestic: $50
			International: $75
			Business and First Class: $75
			Cancellation & Refunds (after 24 hrs)
	Air - Economy		Air - Business/First
	Domestic	International	Domestic	International
Agent Assisted Cancellation w/Future Credit	$50	$75	$100	$100
Agent Assisted Cancellation w/Refund	$100	$250	$250	$250
Changes to Existing Bookings (exchange)
Within 10 days of the new travel date	$50	$75	$100	$100
Beyond 10 days of new travel date	$100	$250	$250	$250
Changes to Existing Bookings (exchange)
	Air - Economy		Air - Business/First
	Domestic	International	Domestic	International
Agent Assisted Waivers	$50	$75	$100	$100
Fees for agent assistance to seek a refund or a future airline credit for reasons listed below
Death/Bereavement	Duplicate	Infant	Medical
Military	Name Change	Name Correction	No Show
Reinstate	Routing Changes	Ticket Validity	UNMR

Cancellations must be requested by phone. Refunds require:

• Fare rules allowing cancellation and refunds.
• No “no-show” status (missing a flight without notifying the airline).
• Our ability to secure supplier waivers, which isn’t guaranteed.

Refunds, Requests, and Additional Fees

1. Refund Processing & Timelines

• Request Status: An email acknowledgment or tracking number does not guarantee a refund. All refunds are subject to final approval by the travel supplier (airline/hotel).
• Processing Time: If approved, refunds typically take 60–90 days to appear on your statement.
• Fees: Tripeazo service fees are non-refundable. If a refund is authorized, a per-passenger "post- ticketing" fee will apply. If the supplier denies the refund, our post-ticketing fee will be returned, but original booking fees remain non-refundable.

2. Check-In & Special Requests

• Auto Check-In: By selecting automatic web check-in, you authorize Tripeazo to accept the airline’s terms and make necessary health/security acknowledgments on your behalf.
• Special Requests: Seats, meals, and frequent flyer upgrades are not guaranteed. All paid seat charges and service fees are non-refundable. Please confirm all special requests directly with the airline.

3. Baggage & Airport Fees

• Airlines Fees: Many carriers charge separate fees for checked and carry-on baggage. These fees are set by the airline and are non-refundable.
• At the Airport: You are responsible for any extra charges incurred at the airport for exceeding weight/size limits or for services not included in your fare.

4. Entry/Exit Fees

• Local Taxes: Some countries charge mandatory entry or exit fees that are not included in your ticket price.
• Responsibility: You are responsible for paying these fees locally. Check official government advisories before departure:
• US: travel.state.gov
• UK: gov.uk/foreign-travel-advice

Itinerary Types & Upgrades

1. Standard Bookings All Round-Trip, One-Way, and Multi-City itineraries are governed by the specific rules of the operating airline(s). Multi-city trips may be subject to different rules for each individual segment.

2. Combo Fares (Split Ticketing) A "Combo Fare" consists of two or more separate one-way tickets, each with its own airline terms, conditions, and confirmation numbers.

• Independent Rules: Changes or cancellations to one ticket do not automatically affect the other(s).
• Separate Fees: Airline change or cancellation fees apply to each ticket individually.
• User Responsibility: You are responsible for managing any disruptions. If one flight is delayed or cancelled, the other airlines involved are not obligated to provide a refund or waiver for their segments.

3. Upgrade Benefits Upgrades (including seat selection, carry-on allowances, and priority boarding) are strictly subject to the airline’s availability and specific terms at the time of travel.

Hotel Booking Terms

1. Check-in & Occupancy

• Requirements: You must present a valid ID and a credit/debit card for a security deposit at check-in. These deposits are handled solely by the hotel.
• Guest Limits: Rates are generally based on double occupancy. Extra guests may incur additional charges payable directly to the hotel.
• Age: You must be at least 18 (or meet the hotel’s local minimum age) to check in.

2. Late Arrival & No-Shows If you are delayed, you must notify the hotel directly. Failure to check in on your scheduled arrival date without notice may result in the cancellation of your entire reservation without a refund.

3. Changes & Cancellations

• Policy: Cancellation terms vary by property and rate type. Many discounted rates are non- refundable. Always review the specific hotel policy before booking.
• Modifications: Changes to pre-paid bookings may require a new reservation and are subject to availability and fees.

4. Special Requests & Accessibility

• Requests: Preferences for bed type, smoking/non-smoking rooms, or specific floors are not guaranteed and are subject to hotel availability.
• Disability Needs: Please contact the hotel directly before booking to confirm they can accommodate specific accessibility requirements or service animals.

5. Pricing & Mandatory Fees

• Resort Fees: Some hotels charge mandatory resort fees or city taxes at check-in. These are not included in your Tripeazo payment and must be paid locally.
• Errors: In the event of a manifest pricing error by the hotel, we reserve the right to cancel the booking and issue a full refund.

Rental Car & Airport Parking Terms

1. Car Rental Policies

• Contract: You enter a direct contract with the rental company at pick-up. Tripeazo is not a party to this agreement.
• Driver Requirements: Minimum age is 19. Drivers under 25 and additional drivers typically incur surcharges. You must present a valid license and a credit card in the driver's name.
• Pricing & Models: Specific car models are not guaranteed. In case of a supplier pricing error, we reserve the right to cancel the booking and issue a full refund.
• Payments: For most rentals, your card guarantees the booking, but the rental company charges you directly at pick-up.

2. Airport Parking Terms

• Agency Role: Tripeazo acts as an agent for parking providers. Your contract is directly with the car park, subject to their specific terms.
• Booking & Entry: You must provide accurate vehicle details and present your confirmation voucher and the original booking card upon arrival.
• Liability: The car park is only liable for proven negligence. Claims must be made before the vehicle leaves the premises. Neither Tripeazo nor the provider is liable for missed flights due to late arrivals.

3. Parking Payments & Fees

• Charges: You may see two separate charges (provider fee and Tripeazo service fee) totaling the booking price. All fees must be paid in full before the vehicle is released.
• Refunds:
• Non-Refundable: Booking fees and MMS (Management and Maintenance Service) fees are non-refundable.
• No-Shows: No refunds for no-shows or cancellations made less than 24 hours before arrival.
• Unused Stays: No partial refunds for unused days.

4. Cancellation Policy

• Validation: All cancellations must be processed through Tripeazo to be valid.
• Provider Variance: Refund eligibility varies by provider; please review specific policies at the time of booking.
• Force Majeure: We are not liable for cancellations caused by strikes, technical issues, or lack of space beyond our control.

Cruise Booking Terms

1. Pricing & Surcharges

• Base Rates: All prices are per person, based on double occupancy, and quoted in US Dollars (USD).
• Exclusions: Initial quotes typically exclude government taxes, port fees, and airfare. A non- refundable processing fee applies to each booking.
• Fuel Surcharges: Cruise lines may impose a fuel surcharge prior to departure; this is determined by the carrier and is not controlled by Tripeazo.
• Verification: Passengers booked under age-specific or residency-based special rates must present a valid government-issued ID at boarding.

2. Passenger Information & Baggage

• Identity: Names must match your passport or official ID exactly. Incorrect details may lead to denied boarding or significant modification fees.
• Baggage: Policies are set strictly by the cruise line. It is your responsibility to verify weight and item restrictions on the carrier’s website before travel.

3. Special Requirements If traveling with infants, requiring medical accommodations, or needing specific dietary arrangements, you must contact our Cruise Experts before booking to ensure the cruise line can meet your needs.

4. Cancellations & Refunds

• Refundability: Many cruise fares are non-refundable. Refundable rates generally apply only to the deposit, excluding our processing fees.
• Modifications: Contact Tripeazo directly for all changes; do not contact the cruise line for agency-booked modifications. Once the journey begins, no changes are permitted.
• Fees: Cancellations incur both a cruise supplier fee and a Tripeazo service fee. Group rates and chartered sailings are strictly ineligible for refund promotions.

Days Prior to Departure	Cancellation Fee (Per Person)
91+ days	$150
61-90 days	$300
46-60 days	50% of the fare deposit
31-45 days	75% of the fare deposit
0-30 days	100% of the fare deposit

Ensure timely payment by checking your email confirmation for the balance due date. Late payments may incur penalties or result in the cancellation of your booking.

Service Fee for Online- Airlines/ Hotels/ Car Rental/ Cruise

Service Fees	Applies To	Code	Amount
Online Air Transaction Fees	US Domestic and International	Fees ◊	Up to $75
(*per passenger, per ticket basis)
Online Hotel Transaction Service Fees	All Hotels	Fees ◊	Up to $35
(per night, per room)
Online Car Rental Transaction Fees	All Car Rentals	Fees ◊	Up to $40
(per rental)
Online Cruise Transaction Fees	All Cruises	Fees ◊	Up to $200
(per passenger)

*The service fee and deposit paid for offline transactions are non-refundable under any circumstances.

Contact Information

For questions or concerns, contact us:

Email: info@tripeazo.com

Phone: +1-844-442-6829

Address: 50 Salisbury Road, Hounslow, England, TW4 6JQ